Terms and Conditions

1. Conditions of Carriage/Contract

Aeropelican & Brindabella Airlines passengers fly subject to the ticket fare rules, these terms, and the laws of the Commonwealth, States and Territories.p>

 

2. Limitation of Liability

Aeropelican Air Services flies wholly within Australia. Subject to the provisions of the Trade Practices Act 1974 (Cth), the Civil Aviation (Carriers' Liability) Act 1959 (Cth) and applicable State and Territory legislation liability is limited as follows:

 

• In respect of the death or injury of any passenger - $500,000.00;
• In respect of checked baggage - $1,600.00 per passenger and
• In respect of cabin baggage - $160.00 per passenger.

 

Liability for breach of any provision or term implied by Division 2 of Part V of the Trade Practices Act 1974 (Cth) or equivalent state legislation whose operation cannot be excluded is limited to the extent possible to:

 

• Resupply of the services; or
• Payment of the having the services supplied again.

 

3. Check-In Requirements

We recommend that you have completed check-in at least 45 minutes prior to the scheduled departure time if you have checked luggage or at least 30 minutes prior to scheduled departure time if you only have hand luggage.

Photo identification must be produced at the time of check-in. If you fail to check in 30 minutes prior to departure (no checked in luggage) or 45 minutes prior to departure with checked in luggage, you may be denied carriage and will need to purchase a new ticket. We recommend you arrive at the airport early, and allow time to get through security and screening (where applicable).  

4. Cabin/Carry on Baggage Allowances

Passengers may carry items including the following free of charge provided such items do not exceed 4 kgs:

 

• Handbag, pocket book or purse which is appropriate to normal traveling dress and is not being used as a container for the transportation of articles which would otherwise be classed as baggage;
• An overcoat, wrap or blanket;
• An umbrella or walking stick;
• A small camera and/or pair of binoculars;
• A reasonable amount of reading matter for the flight;
• Infant's food for consumption in flight;
• A pair of crutches and/or other prosthetic device for the passenger's use provided that the passenger is dependant upon such device, may be used for boarding but are to be stowed in the aircraft hold;
• Wheelchairs may be used for boarding but are to be stowed in the aircraft hold.

All other articles including overnight bags, briefcases, personal computers, vanity cases, cameras etc. subject to the aforementioned limit of 4 kg and not exceeding 48 cm (w) x 34 cm (h) x 23 cm (d), on the condition that aircrew may direct that some of these items be stowed in aircraft lockers or the aircraft hold; You are not permitted to carry any sharp objects in your cabin, carry-on baggage such as nail files, scissors, manicure kits, letter openers, pocket knives etc. Such items must be placed in checked baggage only.  

5. Checked Baggage

Subject to clause 12, passengers (except infants) must comply with the following limits for checked luggage: A limit of 15 kg checked-in baggage applies. Baggage over 15 kgs cannot be guaranteed uplift. Excess baggage charges apply where this limit is exceeded. Stowage limitations may apply on some flights. The maximum weight of a single item of baggage is 32 kg.

Any lost or damaged baggage must be reported to Aeropelican & Brindabella Airlines in writing after discovery of the loss or damage and within three days of the travel date. Our liability for lost or damaged baggage is not new for old replacement and is limited by the actual loss suffered by you and our limitations in paragraph 2. You must not include in checked baggage: Fragile, delicate or perishable items (includes laptop computers, cameras and other electronic equipment); Medicine; Money, jewelry, precious metals, silverware; Negotiable papers, securities or other valuables; Commercial goods or documents; Passports or other travel documents; or House, office or car keys required at your destination. If such items have been checked-in as baggage, Aeropelican & Brindabella Airlines accepts no liability for loss of, damage to, or delay in delivery of such items. Your personal medication or prescriptions should not be placed in checked baggage and Aeropelican & Brindabella Airlines will not be liable for any loss, illness, injury or death caused by any item in checked baggage not being available to you. Provided such items comply with applicable size and weight limitations they may be carried with you as cabin/carry-on baggage under your care. We will not be liable for normal wear and tear of baggage such as scratches, scuffs, dents and cuts.

6. Disruptions/Other Service Providers Means of Transport

Aeropelican & Brindabella Airlines assumes no responsibility for making connections between or with the flight it offers, the flights of other airlines or any other form of transport. For safety reasons there is a very small possibility that you may be landed at an airport other than the original destination. Aeropelican & Brindabella Airlines will not be liable for any consequential loss, damage, or expenses of any kind arising from such carriage or delay. Aeropelican & Brindabella Airlines may need to cancel, or delay and reschedule flights or services due to unsuitable weather conditions, industrial action, technical problems, operational reasons or any event beyond our reasonable control. To the extent permitted by applicable laws Aeropelican & Brindabella Airlines will not be liable for any losses you may incur as a result of a cancellation, or delay of a flight. Aeropelican & Brindabella Airlines may, without notice, substitute other means of transport or service suppliers. These terms and conditions apply to any substituted or altered means of transport or service suppliers.

 

7. Insurances

Personal and baggage insurance is recommended. Further information with respect to insurance can be obtained from your travel agent or your insurance company. Aeropelican & Brindabella Airlines does not offer travel insurance but may at your request, refer you to an insurance company via a link on our website.p>

 

8. Government & Other Taxes and Charges

Your ticket price may include government and other taxes, charges and fees which are imposed by other entities including government authorities and airport operators. These taxes, charges and fees may constitute a significant portion of the cost of your total fare. You may be required to pay additional charges, fees or taxes direct to third parties. For example, airport departure charges, fees or taxes may be levied directly at an international airport. Such amounts will not be marked on your ticket or itinerary/receipt.

 

9.Smoking

Smoking is not permitted on any Aeropelican & Brindabella Airlines aircraft or at airport terminals.

10. Conduct during the Flight

For your safety and the safety and convenience of others, you must comply with the following requirements and all other directions of any Aeropelican & Brindabella Airlines crew member. When on board: Seatbelts must be fastened when seated; Passengers must remain seated when directed particularly while the aircraft is moving on the tarmac; Electronic devices that may interfere with the flight must not be operated; Smoking is prohibited (see 9 above); Alcohol may only be taken if served by Aeropelican & Brindabella Airlines; Infant and child restraints must be used as directed; and Passengers must generally behave in a manner to which other passengers may not reasonably object.

 

11. General Discretion to Deny Boarding and Carriage

You must comply with all applicable laws, regulations, orders and notifications in force relating to air transport and all conditions and instructions of Aeropelican & Brindabella Airlines. If, in the opinion of Aeropelican & Brindabella Airlines or its agents, you are in breach of the conditions of carriage or under the influence of drugs or alcohol, or it is necessary for the safety, comfort or security of other passengers or the protection of property, Aeropelican & Brindabella Airlines reserves the right to refuse you carriage and may deny you boarding or require you to leave the aircraft or other means of transport, and may if necessary, physically remove you from the aircraft or other means of transport or physically restrain you. It is a criminal offence not to act as instructed by the aircraft crew once you have passed through a boarding gate.

12. Dangerous Goods

• The following restricted articles must not be carried in your baggage:
• Compressed gases e.g. refrigerants;
• Non flammable and poisonous substances such as butane and aqualung cylinders;
• Corrosives including acids, alkaline, mercury, and wet cell batteries;
• Explosives, munitions, fireworks and flares;
• Flammable liquids and solids including lighter or heating fuels, matches, paints or other easily ignited articles;
• Infectious substances including live virus, blood, radioactive materials or any other poisons including insecticides and weed killers;
• Medicines and toiletries in excess of that required for personal use;
• Alcoholic beverages in excess of 2 lts or 2 kgs;
• Firearms or weapons of any description.

 

Passengers shall not tender dangerous or potentially dangerous goods for carriage as baggage. You must not include in checked baggage:

 

• Fragile, delicate or perishable items;
• Medicine;
• Money, jewellery, precious metals, silverware;
• Negotiable papers, securities or other valuables (e.g. cameras and electronic equipment);
• Commercial goods or documents; or Passports or other travel documents.

 

Provided such items comply with applicable size and weight limitations they may b e carried on you or with you as cabin/carry on baggage under your care. Aeropelican Air Services accepts no liability for loss of, damage to or delay in delivery of such items.

 

The passenger is not permitted to carry any sharp objects in his/her cabin, carry on baggage such as nail files, scissors, manicure kits, letter openers, pocket knives etc. Such items must be placed in checked baggage only.

 

13. Searches

Aeropelican Air Services, government or airport officials may require you to submit to clothing and body searches, or require you to submit your baggage to searches or inspections, and search or inspect your baggage with or without you.

 

14. Warsaw Convention

If the passenger's journey involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention may be applicable and the convention governs and in most cases limits the liability of carriers for death or personal injury and in respect of loss of or damage to baggage.

 

15. Passenger Health

If the passenger has any concern as to well being in flight, Aeropelican Air Services recommends that he/she consult his or her doctor before travel and follow the health advice provided by his/her doctor. In particular, pregnant passengers are encouraged to consult their doctors particularly where there is a complicated pregnancy. Passengers are also advised that studies have concluded that prolonged immobility may be a risk factor in the formation of clots in the legs, deep vein thrombosis.