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Terms and Conditions

1. Conditions of Carriage/Contract

Aeropelican Air Services passengers fly subject to these terms and the laws of the Commonwealth, States and Territories.

2. Limitation of Liability

Aeropelican Air Services flies wholly within Australia. Subject to the provisions of the Trade Practices Act 1974 (Cth), the Civil Aviation (Carriers' Liability) Act 1959 (Cth) and applicable State and Territory legislation liability is limited as follows:

  • In respect of the death or injury of any passenger - $500,000.00;
  • In respect of checked baggage - $1,600.00 per passenger and
  • In respect of cabin baggage - $160.00 per passenger.

Liability for breach of any provision or term implied by Division 2 of Part V of the Trade Practices Act 1974 (Cth) or equivalent state legislation whose operation cannot be excluded is limited to the extent possible to:

  • Resupply of the services; or
  • Payment of the having the services supplied again.

3. Check-In Requirements

Passengers are required to be checked-in and ready for boarding 45 minutes prior to the scheduled departure time. Photo identification must be produced by the passenger at the time of check-in.

4. Cabin/Carry on Baggage Allowances

Passengers may carry items including the following free of charge provided such items do not exceed 4 kgs:

  • Handbag, pocket book or purse which is appropriate to normal traveling dress and is not being used as a container for the transportation of articles which would otherwise be classed as baggage;
  • An overcoat, wrap or blanket;
  • An umbrella or walking stick;
  • A small camera and/or pair of binoculars;
  • A reasonable amount of reading matter for the flight;
  • Infant's food for consumption in flight;
  • A pair of crutches and/or other prosthetic device for the passenger's use provided that the passenger is dependant upon such device, may be used for boarding but are to be stowed in the aircraft hold;
  • Wheelchairs may be used for boarding but are to be stowed in the aircraft hold.

5. Insurance

Personal and baggage insurance is recommended. Further information with respect to insurance can be obtained from your travel agent.

6. Government & Other Taxes and Charges

Your ticket price may include government and other taxes, charges and fees. These fees are imposed by entities including government authorities and airport operators. These taxes, charges and fees may constitute a significant portion of the cost of your total fare.

7. Smoking

Smoking is not permitted on any Aeropelican Air Services, aircraft or at airport terminals.

8. Conduct During the Flight

Passengers must comply with the following requirements and all other directions of any Aeropelican Air Services crew member. When on board;

  • Seatbelts must be fastened when seated;
  • Passengers must remain seated when directed particularly while the aircraft is moving on the tarmac;
  • Electronic devices that may interfere with the flight must not be operated;
    Smoking is prohibited (see 7 above);
  • Alcohol must not be consumed on any Aeropelican Air Services flight;
  • Infant and child restraints must be used as directed; and
  • Passengers must generally behave in a matter to which other passengers may not reasonably object.

9. General Discretion to Deny Boarding

If, in the opinion of Aeropelican Air Services or its agents, a passenger is in breach of the conditions of carriage or under the influence of drugs or alcohol or that it is necessary for the safety, comfort or security of other passengers or the protection of property, Aeropelican Air Services reserves the right to refuse carriage and may deny the passenger boarding or require the passenger to leave the aircraft or other means of transport and may if necessary physically remove the passenger from the aircraft or other means of transport or physically restrain the passenger.

10. Dangerous Goods

The following restricted articles must not be carried in your baggage:

  • Compressed gases e.g. refrigerants;
  • Non flammable and poisonous substances such as butane and aqualung cylinders;
  • Corrosives including acids, alkaline, mercury, and wet cell batteries;
  • Explosives, munitions, fireworks and flares;
  • Flammable liquids and solids including lighter or heating fuels, matches, paints or other easily ignited articles;
  • Infectious substances including live virus, blood, radioactive materials or any other poisons including insecticides and weed killers;
  • Medicines and toiletries in excess of that required for personal use;
  • Alcoholic beverages in excess of 2 lts or 2 kgs;
  • Firearms or weapons of any description.

Passengers shall not tender dangerous or potentially dangerous goods for carriage as baggage. You must not include in checked baggage:

  • Fragile, delicate or perishable items;
  • Medicine;
  • Money, jewellery, precious metals, silverware;
  • Negotiable papers, securities or other valuables (e.g. cameras and electronic equipment);
  • Commercial goods or documents; or Passports or other travel documents.

Provided such items comply with applicable size and weight limitations they may b e carried on you or with you as cabin/carry on baggage under your care. Aeropelican Air Services accepts no liability for loss of, damage to or delay in delivery of such items.

The passenger is not permitted to carry any sharp objects in his/her cabin, carry on baggage such as nail files, scissors, manicure kits, letter openers, pocket knives etc. Such items must be placed in checked baggage only.

11. Searches

Aeropelican Air Services, government or airport officials may require you to submit to clothing and body searches, or require you to submit your baggage to searches or inspections, and search or inspect your baggage with or without you.

12. Warsaw Convention

If the passenger's journey involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention may be applicable and the convention governs and in most cases limits the liability of carriers for death or personal injury and in respect of loss of or damage to baggage.

13. Passenger Health

If the passenger has any concern as to well being in flight, Aeropelican Air Services recommends that he/she consult his or her doctor before travel and follow the health advice provided by his/her doctor. In particular, pregnant passengers are encouraged to consult their doctors particularly where there is a complicated pregnancy. Passengers are also advised that studies have concluded that prolonged immobility may be a risk factor in the formation of clots in the legs, deep vein thrombosis.